Refund & Cancellation Policy

1. Introduction

At THE CUSTOM SOLUTION, we are committed to delivering high-quality professional business solutions, including Amazon & Flipkart Account Management, Website Development, Software Development, CRM Development, Digital Marketing, Graphic Designing, Branding, AI Creative Services, and related consulting services. As our services involve the allocation of professional expertise, project planning, technical resources, and dedicated manpower from the moment a project is confirmed, our services are classified as professional service-based offerings rather than physical products. Accordingly, this Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and related matters. By purchasing or using any service offered by THE CUSTOM SOLUTION, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Nature of Our Services

Our services are customized and delivered specifically for each client based on individual business requirements. Once work has commenced, resources are allocated exclusively to the project, making such services non-returnable and generally non-refundable. Our services include, but are not limited to:

• Amazon Account Management
• Flipkart Account Management
• Marketplace Consulting
• Website Design & Development
• Software Development
• CRM Development
• Mobile Application Development
• Graphic Designing
• Branding
• Logo Design
• Product Listing
• A+ Content Design
• AI Image & Video Creation
• Digital Marketing
• SEO
• Google Ads
• Meta Ads
• Amazon Ads
• Flipkart Ads
• Business Consulting

3. Refund & Cancellation Policy

THE CUSTOM SOLUTION follows a strict No Refund & Cancellation Policy for all professional services unless expressly agreed otherwise in a separate written agreement signed by an authorized representative of the Company. Once any service has been:

• Confirmed,
• Scheduled,
• Initiated,
• Assigned to our team,
• Researched,
• Planned, or
• Delivered (in whole or in part), no refund shall be issued.

4. Non-Refundable Payments

The following payments are strictly non-refundable under all normal circumstances:

• Advance Payments
• Booking Amounts
• Consultation Fees
• Discovery Session Charges
• Strategy Session Fees
• Website Development Charges
• Software Development Charges
• CRM Development Charges
• Mobile App Development Charges
• Graphic Design Charges
• Branding Charges
• Logo Design Charges
• Digital Marketing Fees
• SEO Fees
• PPC Management Fees
• Amazon Account Management Fees
• Flipkart Account Management Fees
• AI Content Creation Charges
• Product Listing Charges
• Product Photography Charges
• Video Editing Charges
• Domain Registration Charges
• Hosting Charges
• SSL Certificate Charges
• Third-Party Software License Fees
• Premium Plugin Costs
• Cloud Infrastructure Charges
• Advertising Budgets Paid to Third-Party Platforms
• Government Fees
• Trademark Filing Fees
• Marketplace Registration Fees
• GST and Applicable Taxes

5. Situations Where Refunds Will Not Be Granted

Refund requests shall not be entertained in situations including, but not limited to:

• Change of mind after payment.
• Business closure by the client.
• Financial difficulties of the client.
• Unsatisfactory sales or revenue.
• Marketplace policy changes.
• Amazon or Flipkart account suspension.
• Brand approval rejection.
• Trademark rejection.
• Listing suppression or removal.
• Delay caused by the client.
• Delay in approvals.
• Delay in providing documents.
• Failure to provide login credentials.
• Project cancellation by the client after work has commenced.
• Dissatisfaction arising from subjective design preferences after approved revisions.
• Failure to implement our recommendations.
• Poor campaign performance due to inadequate budgets.
• Third-party platform decisions beyond our control.

6. Cancellation Policy

Clients may request cancellation of recurring or ongoing services by submitting a written cancellation request via email to info@thecustomsolution.in. Cancellation requests shall:

• Be considered only after written acknowledgment by THE CUSTOM SOLUTION.
• Become effective from the next applicable billing cycle unless otherwise agreed.
• Not affect amounts already due for completed or ongoing work. Cancellation does not entitle the client to any refund for services already rendered or resources already allocated.

7. Project Cancellation by Client

If a client cancels a project after work has commenced:

• Payments already made shall not be refunded.
• Work completed up to the cancellation date shall remain chargeable.
• Outstanding invoices shall remain payable.
• Deliverables may be released only after full payment of outstanding dues.
• Project timelines and commitments shall automatically terminate upon cancellation.

8. Suspension or Cancellation by THE CUSTOM SOLUTION

THE CUSTOM SOLUTION reserves the right to suspend or terminate any service, without prior notice where reasonably necessary, including but not limited to the following circumstances:

• Non-payment of invoices.
• Fraudulent activities.
• Submission of false information.
• Illegal business activities.
• Copyright or trademark infringement.
• Abuse, harassment, or misconduct toward our employees or consultants.
• Repeated failure to provide required information.
• Security concerns.
• Violation of our Terms & Conditions. In such cases:
• No refund shall be payable.
• Outstanding dues shall remain payable.
• Access to ongoing services may be suspended immediately.

9. Third-Party Services

Certain services involve third-party providers whose fees are beyond our control. Payments made to such providers are governed by their respective refund policies. Examples include:

• Domain Registrars
• Hosting Providers
• Cloud Platforms
• Google Ads
• Meta Ads
• Amazon Advertising
• Flipkart Advertising
• Software Licenses
• Premium Themes
• Premium Plugins
• SSL Providers
• Payment Gateways THE CUSTOM SOLUTION shall not be responsible for obtaining refunds from third-party providers unless expressly agreed in writing.

10. Disputed Payments

If a client disputes any payment or initiates a chargeback without first contacting THE CUSTOM SOLUTION, we reserve the right to:

• Suspend all ongoing services.
• Terminate active projects.
• Disable access to hosted services managed by us (where contractually permitted).
• Recover unpaid dues through lawful means.
• Recover legal and administrative costs incurred in defending the dispute.
• Restrict future business engagements with the client. Clients are encouraged to contact us directly to resolve any billing concerns before initiating disputes through banks or payment providers.

11. Exceptional Circumstances

Refunds may be considered only in exceptional circumstances at the sole discretion of THE CUSTOM SOLUTION, such as:

• Duplicate payments received due to technical errors.
• Overpayments verified by our accounts department.
• Payments processed incorrectly due to our billing error. Any approved refund:
• Shall be processed using the original payment method wherever possible.
• May take 7–15 business days, subject to banking and payment gateway processing times.
• Shall not include third-party transaction fees, taxes, or other non-recoverable charges unless required by law. Approval of a refund in one instance shall not create a precedent or obligation to grant refunds in future cases.

12. Contact Information

For questions regarding this Refund & Cancellation Policy or to submit a cancellation request, please contact: THE CUSTOM SOLUTION Email: info@thecustomsolution.in Phone: +91 83193 74006 Website: https://www.thecustomsolution.in Final Statement By purchasing, accessing, or continuing to use any service offered by THE CUSTOM SOLUTION, you acknowledge that you have carefully read, understood, and agreed to this Refund & Cancellation Policy. This Policy should be read together with our Terms & Conditions and Privacy Policy, and forms an integral part of our legal agreement with every client. Effective Date: 28 June 2026 Version: 1.0 © THE CUSTOM SOLUTION. All Rights Reserved.